Frequently Asked Questions

Find answers to common questions about our products, ordering process, and policies. Can't find what you're looking for? Contact us!

What types of products can I customize?

We offer a wide range of customizable products including t-shirts, tote bags, coffee mugs, pin buttons, magnets, and decorative pillows. All items can be personalized with your own designs, logos, or text.

What is the minimum order quantity?

Our minimum order quantity varies by product. For most items like t-shirts and tote bags, the minimum is 10 units. For accessories like pins and magnets, the minimum is 25 units. Contact us for specific requirements.

How long does production take?

Standard production time is 5-7 business days from order confirmation. For larger orders (100+ units), production may take 7-10 business days. Rush orders are available with additional fees.

What file formats do you accept for designs?

We accept high-resolution files in PNG, JPEG, PDF, AI, and EPS formats. For best results, we recommend vector files (AI, EPS) or PNG files with 300 DPI resolution. Our team can also help with basic design adjustments.

Can I see a proof before production?

Yes! We provide a digital proof of your design within 2-3 business days of order placement. You'll have the opportunity to review and approve the proof before we begin production.

Do you offer bulk discounts?

Absolutely! We offer competitive bulk discounts for larger orders. Discounts typically start at 50 units and increase with quantity. Contact us for a custom quote on your specific order.

What payment methods do you accept?

We accept bank transfers, credit cards (Visa, Mastercard, American Express), and PayPal for orders under $500. For larger orders, we may require a 50% deposit upfront with the balance due before shipping.

Can you help with the design process?

Yes, our design team is here to help! Whether you need a complete design from scratch or just minor adjustments to an existing concept, we can assist. Design services are available for an additional fee.

What if I'm not satisfied with the final product?

Your satisfaction is our priority. If there's an issue with your order due to our error (printing mistakes, wrong items, etc.), we'll gladly reprint or refund your order. Please see our Returns & Refunds policy for details.

Do you ship internationally?

Currently, we ship within Australia only. We're working on expanding our shipping options to international destinations. Sign up for our newsletter to be notified when international shipping becomes available.

Still have questions?

Can't find the answer you're looking for? Please reach out to our friendly team.